Domestic Energy Assessor / Customer Liaison Manager

Full-time contract ending October 2025 with the potential to be extended which is based in our Bristol Office.

Who are Retrofit West?

Retrofit West is a Community Interest Company offering concise and independent advice and support for domestic retrofit projects in the West of England. Our expertise helps householders plan, design, and deliver energy-efficient and sustainable home improvements. Funded by the West of England Combined Authority and created by an independent national charity and leading energy advice organisation the Centre for Sustainable Energy, our aim is to help more householders retrofit their properties. In doing so, householders can benefit from reduced energy consumption and costs, create a healthier and more comfortable home environment, help shield from the impact of energy security and rising bills, and most crucially help fight climate change in a localised and impactful way. Our comprehensive service package covers every aspect of your retrofit project. From providing initial guidance, design, and planning assistance, to helping you find the best services and installers, guaranteeing quality assurance and offering impartial expert advice. We recognise the importance of local installers in the success of retrofit projects. That’s why we are actively building an extensive supply chain network comprising professionals interested in or already engaged in retrofit, with the aim of fostering growth in the local market. In addition to financial support, we offer guidance on training and accreditation support, and attaining the required quality standards. Our objective is to promote our delivery partners and uphold high standards, ensuring a collaborative approach and the advancement of the retrofit industry.

What are our key objectives?

At Retrofit West, our mission is to support householders across the West of England to

accelerate the transition to low-carbon housing through domestic retrofit.

Retrofit West, supported by the West of England Combined Authority, is aimed at addressing the challenges of rising energy prices and reducing carbon emissions to reach the West of England’s net zero target by 2030.

Our goal is to become the ultimate source of guidance for domestic retrofitting across the nation. We’re dedicated to assembling a team of leading industry experts who will provide continuous support and strategic guidance. Together, we aim to empower you with the knowledge and tools to transform your house into an energy-efficient, comfortable, and sustainable home.

How does the role fit into our objectives?

Using their knowledge of retrofit, this role will help in the development of Retrofit West’s technical and design team and expand our services which include quality assuring assessment and design documentation, creating home energy efficiency plans and providing advice/support to homeowners across the West of England.

Logistics

  • The closing date for applications is Monday 28th October 2024 17:00.
  • The closing date for applications may be extended.
  • If you have not heard from Retrofit West by Friday 1st November, please assume your application has been unsuccessful.

Application Procedure

  • Send your CV and cover letter via email to jobs@cse.org.uk. Make sure to attach your documents in a format such as Word or PDF.
  • If you prefer to apply by post, print out your CV and cover letter and send it to the following address: Retrofit West, St James Court, St James Parade, Bristol, BS1 3LH.
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