Privacy Policy

This policy was last reviewed 2022-04-04

Who we are

Future Leap ES Limited (“we” or “us”) offer organisations the space, knowledge and tools to become more sustainable and access to facilities such as co-working and event space hire at our ‘hub’. Future Leap ES Limited runs the website (the “Site”), Company No. 14874540, 1-3 Gloucester Road, Bristol, BS7 8AA.


We also provide access to and run the website: 

We are also in service partnership with the following organisations

“Future Leap Limited”, (Company Number: 04465991), 1-3 Gloucester Road, Bristol, BS7 8AA

“Future Leap Holdings” (Company Number: 13500284), Registered Address, Rolston Court, Hewish, Weston-Super-Mare, England, BS246UP

“Future Leap Finance” (Company Number:13982042), Registered Address, 1-3 Gloucester Road, Bristol, BS78AA.

“Future Leap Clifton” (Company Number: 13888777) , Registered Address, 1-3 Gloucester Road, Bristol, BS78AA.

For the purposes of data protection legislation, Future Leap ES Limited are the data controller of your personal data. We are registered with the Information Commissioners Office in the UK with reference number ZB112177. 

Any questions or comments about this privacy policy should be sent to 

We have created this Privacy Policy to demonstrate our commitment to safeguarding your privacy throughout our operations. This Privacy policy sets out how we collect and use your personal information. When you use our services, you’ll share some information with us. This policy also outlines your choices to access control and update your information. Please review this policy from time to time so you can make informed choices about how you share personal information with us. 

We need you to know that the following Privacy Policy applies to your use of our website and services. These Terms apply to all users of, and visitors to, our Site and it sets out the terms between you and us under which you may access and use the Site.


The definition of personal information

Personal information is any data relating to you and data from which you can be to identified or contacted (including information such as your name, organisation name, postal address, email address, password, images and content supplied by you). All personal information that we collect from you relating to your use of our services and this Website will be subject to the provisions of this Privacy Policy.

We may collect, store and use the following kinds of personal information

Co-working and event space service users:

  • Contact Information: Information about you that you and your organisation that you supply to us when registering to use our office services including but not limited to your name, organisation, email address, image, password, billing addresses. 
  • Information about you and your organisation that you supply to us for the purpose of subscribing to our mailing list, email notifications or newsletters. 


  • There may be occasions where guests are invited into the office and meeting spaces. Guests are required to sign in to the building by providing their first name and surname. 

Future Leap Network Members: 

  • Contact Information: Information about you and your organisation that you supply to us for the purpose of becoming a member of The Future Leap Network including but not limited to your name, your organisation’s name and logo, email address, image, contact information of other members of your organisation who may be introduced to us directly or by email. 

Event participants:

  • Information about you that you supply to us for the purpose of participating in an event hosted by us, as a co-creator or speaker including but not limited to your name, organisation, email address, content that you have provided us with to be used during the event such as images, information.
  • Information about you that you supply to us as a customer purchasing a ticket to an event hosted by us including but not limited to your name, organisation, email address, billing addresses. When purchasing an event ticket you will be redirected to a third party website who will process the order and payment.
  • We may take photographs, video and audio recordings at our events including but not limited to at our own site: for use in our marketing materials including but not limited to our website, social media and newsletters.  

Service users including website service users:

  • When you contact us, we will keep a record of our communication and dealings with you both directly and through the website and email including but not limited to communication about your use of our services, purchases and refunds.
  • We may keep a record of your previous and current use of services and purchase of products both directly and through the website including but not limited to your name, email address, billing and delivery address and the purchase details including product details.
  • Data about your visits to and use of this website and information that is generated during the use of the services on the website including your communications with us. This may include but is not limited to your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths the timing, frequency and pattern of service use.  


  • Contributions that you make to “The Festival of Sustainable Business”, “Future Leap Sustainable Business Hub” “Future Leap Holdings” “Future Leap Finance” “Future Leap Clifton” for publication on the internet including but not limited to blog entries, news stories, reviews, photographs and social media posts such as your user name, your profile pictures and the content of your posts. There is no obligation to make such contributions.
  • Any other personal information that you choose to send to us. 

Billing information:

  • If you purchase services from us, we will require you to provide billing details, a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number). When completing payment you will enter your personal information into a payment gateway provided by third party financial institutions who will process the payment. Please review these payments gateway Terms and Conditions and Privacy Policy before proceeding, as we are unable to claim any liability over these Third Party platforms.


  • We may also collect or receive Personal Data including your name, email address and other contact information from third-party sources, such as third-party websites and marketing partners, your bank, our payment processing partners and credit reporting agencies. 

Staff, Interns and Volunteers:

We will comply with UK law regarding the storage and destruction of staff personal records, the following information will be stored until the appropriate time for this to be destroyed.

For staff, volunteers and interns we will store, bank account information, information regarding student loans, working time records, maternity/paternity/adoption/shared parental leave records, income tax and national insurance records, national minimum wage records, salary records, cvs, records of accidents in the workplace, pension benefits, right to work documents and other personal files relating to disciplinary, redundancy and sickness absence records

  • For job applicants your personal details relating to your name, email, contact details and CV will be stored for 12 months for unsuccessful candidate.

Use of your personal information

We ensure that your privacy is always respected and we aim to continually improve upon and make sure our services are relevant for all our users, while also ensuring that personal information of all users is respected and protected. 

We will only collect personal information freely submitted to us through your use of this site or through direct contact with us and acceptance of these Terms and Conditions, our Privacy Policy and any other terms, guidelines or instructions which may appear on this website. 

How Your Personal Information Will Be Stored

We will email you occasionally with news, updates and offers where you have explicitly opted to receive such information. We share your contact information with Sendinblue, our email marketing provider, so they can send these emails on our behalf. 

We may also need to contact you from time to time to discuss an order related or billing matter. 

CCTV images: To promote as safe working environment for everyone and to prevent and record any criminal activity. 

Money Laundering checks when using our virtual office services. 

To carry out due diligence on behalf of Future Leap Finance to support different financial intermediaries/mechanisms that you have engaged with.  

To facilitate the use of our services: 

  • To enable us to bill you for use of our varied services such as Future Economy Network membership and co-working 
  • To provide you with access and use of our space 
  • To send you emails related to your use of our services 
  • To provide you with information about our news and events 
  • To ask for your feedback so we can continue to improve our service offering 
  • To enable us to process ticket orders for our events using third party platforms 

Device and browser data: We collect information about your wi-fi usage so that we can monitor its speed and any abuse and we use information about your wi-fi usage to track your attendance at the site. 

To analyse our sales and use of our services: 

  • We will collect personal information to enhance your website experience; we will analyse our customers’ website use to help us to make improvements such as content and layout.  
  • We may use your Personal Data for internal business purposes, including but not limited to:  better understand our users, improve the services, content and functionality of the Services, to protect against, identify or address wrongdoing, to enforce our terms of service, to manage your account and provide you with customer service, and to generally manage the services and our business. 
  • In a continuous effort to understand and serve our users better, we often conduct research on our customer demographics, interests and behaviour based on personal data and other information that we have collected. Research of this type is usually conducted on an aggregate basis only that does not identify you. Once personal data is in an aggregated form, for purposes of this privacy policy, it becomes non-personal data. 

Disclosure of your personal information

When completing payment you will enter your personal information into a payment gateway provided by third party financial institutions who will process the payment. Please ensure you agree to their privacy Policy and terms and conditions before supplying your personal information. 

Personal information in relation to your use of this Website, registration or purchases you have placed with Future Leap will be accessed by service providers and agents who perform services on our behalf only for the purpose of assisting us and they are obliged to maintain the confidentiality and security of such data. 

We reserve the right to give your personal information to a third party without your consent to the extent that we are required to do so by law in connection with any legal proceedings; in order to protect our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk). 

In the event of a transfer of business assets including but not limited to a merger or acquisition your information will be transferred. We will continue protect your personal information as set out in this privacy Policy throughout such a transition. 

We will not share, exchange, sell or give your personal information to any third party, for any reason including commercial purposes except as provided in this Policy. 

Retaining your personal information

We will hold on to your information for as long as is needed to be able to provide the services to you. 

Your choices

If you wish to disable the use of cookies you can change your browser settings so that it does not accept cookies from our website or you can choose not to allow cookies when prompted by the website. However, the cookies we use on our website enable you to use some essential features of the site so we recommend that you leave them turned on. 

You can choose to leave our mailing list by clicking unsubscribe at the bottom of the email and therefore opt out of promotional or newsletter email notifications. 

If you register to use services from Future Leap ES Limited we may need to contact you, only where necessary, about the transaction, you cannot opt out of these communications. 

If you do not agree to these Terms, you must exit the Site immediately and discontinue any use of information, products or services from Future Leap ES Limited. If you do not agree to be bound by these Terms and Conditions please immediately stop accessing and using our Website. 


This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies WordPress uses

These functional and required cookies are always used, which allow WordPress, our hosting platform, to securely serve this website to you. 

These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data. 

Your right and your personal data

Unless subject to an exemption, you have the following rights with respect to your personal data: – 

The Right to Access: The right to request a copy of your personal data which Future Leap holds about you. This will be provided to you with 30 days in an electronic format.

The Right to have information corrected: The right to request that Future Leap ES Limited corrects any personal data if it is found to be inaccurate or out of date; 

The Right to be Forgotten: The right to request your personal data is erased where it is no longer necessary for Future Leap ES Limited to retain such data; 

The Right to Data Portability: The right to obtain and reuse the data that we hold on you for your own purposes.

The Right to be Informed: We will not use your data for any other purpose then what you have provided consent for.

The Right to restrict processing: At any time you can contact us and we will stop processing your data, your record can remain in place however the data cannot be used.

The Right to object: At any time you can object to your data being used for any of the process mentioned above.

The Right to be notified: In the event that we do suffer a data breach which compromise individuals personal data we will inform you within 72 hours of first coming aware of the breach.

The right to lodge a complaint with the management team. 

How we protect your personal information

We are committed to safeguarding your personal information and data. We have undertaken technical and organisational precautions to prevent the loss, misuse or alteration to your personal information and data. 

We will also make every effort to ensure that any personal information or data that is represented physically will be disposed of confidentially. 

While we make every effort to protect your personal information, we cannot guarantee the security of any information you provide us directly or through the use of this site.  

When you register with our site you are responsible for protecting your log-in details. We encourage you to take every measure to protect your personal information and safeguard your password. 

We accept no liability for any loss or damage of data, information or any other contribution to this site. 

Correcting, updating or changing your personal data 

If any of your personal data changes (such as your address and company name) please let us know as soon as possible. Most changes can be made by logging into your account and editing your account details or unsubscribing from an email. For any other corrections or changes please contact us and will make every reasonable effort to facilitate your request. 

Changes to our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. 

Acceptance of these Terms and Conditions

Your access and use of our websites at and, including any and all content, information and materials provided within it. Use of (our “Website”) is conditioned to your acceptance of, and compliance with, the provisions of these Terms & Conditions, our Privacy Policy and any other terms, guidelines or instructions which may appear on this website. If we change the Privacy Policy in any substantial way, such changes will be communicated via email to our direct service users and on this website. 

Your access and use of our Website automatically means you have read, understood and accepted these Terms & Conditions our Privacy Policy and any other terms, guidelines or instructions which may appear on this website. If you do not agree to these Terms, you must exit the Site immediately and discontinue any use of information, products or services from Future Leap ES Limited. If you do not agree to be bound by these Terms and Conditions please immediately stop accessing and using our Website. 

Contact us

We hope this Privacy Policy has been helpful in setting out the way we handle your personal data and your rights to control it. If you have any questions that haven’t been covered, or you think we are in anyway in breach of the regulation please contact

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